Privacy & User Information Policy
At SBM FOOD INDUSTRIES, we value your trust. This Privacy Policy details our transparent approach to gathering, safeguarding, and utilizing your personal and transaction information.
Our Zero Data-Selling Pledge
We strictly respect your privacy. SBM FOOD INDUSTRIES will never sell, rent, lease, or trade your personal information, contact numbers, or purchasing habits to any third-party marketing companies. Your data is used exclusively to fulfill your orders, deliver tracking updates, and enhance your spice shopping experience.
1. Information We Collect
When you interact with sbmfoods.in, we may collect the following types of information:
- Personal Identification Details: Full Name, Mobile / WhatsApp Number, Email Address.
- Shipping & Billing Data: Complete delivery address, Landmark, City, State, PIN code.
- Order & Transaction Details: Products purchased, quantities, invoices, transaction timestamps, payment method chosen. (Note: We do not store credit/debit card PINs or CVV numbers on our servers; payments are processed securely via RBI-licensed payment gateways).
- Technical & Log Data: IP address, device type, browser information, pages viewed, and referral URLs for security and operational monitoring.
2. How We Use Your Information
We use the information gathered solely for legitimate commercial and operational purposes, including:
- Processing, packing, and dispatching your spice and food grain orders from our Jhalawar hub.
- Sending order confirmations, tracking numbers (AWB), and live shipment status via SMS and WhatsApp.
- Providing responsive customer support for queries, delivery reschedule requests, or replacements.
- Preventing fraudulent transactions and ensuring cybersecurity on our platform.
- Sending seasonal harvest alerts, festival discount codes, and recipe guides (you may opt out at any time).
3. Payment Security & Encryption
All digital payment transactions on sbmfoods.in are encrypted using industry-standard 256-bit Secure Socket Layer (SSL) protocols. Cardholder data is tokenized and transmitted directly to PCI-DSS compliant banking partners. We do not have access to or store your sensitive card details or net banking credentials.
4. Third-Party Service Providers
To fulfill our commitments, we share only necessary information with authorized third-party service partners under strict confidentiality agreements:
- Courier & Logistics Partners (e.g. Shiprocket, Delhivery, BlueDart) — Provided your name, shipping address, and phone number for parcel delivery.
- Payment Gateways — For processing digital payment handshakes.
- Transactional SMS & WhatsApp Gateways — For delivery updates.
5. Cookies & Tracking Technologies
We use session cookies to remember items in your kitchen cart, manage user login states, and analyze storefront traffic. You can choose to disable cookies in your browser settings, though some interactive features (such as real-time cart drawer) may experience reduced functionality.
6. Your Data Rights & Choices
As a valued customer, you have the right to:
- Request a copy of the personal information stored in your account.
- Request rectification or correction of inaccurate contact or shipping data.
- Request the deletion or deactivation of your account and saved addresses.
- Unsubscribe from promotional emails or SMS notifications by emailing us or using the unsubscribe link.
7. Contact Us & Privacy Grievances
If you have questions, feedback, or concerns regarding your personal data or this policy, please get in touch with our Privacy Officer:
Entity: SBM FOOD INDUSTRIES
Data Officer: Sunil Meghwal
Official Email: sbmfoodindustries@gmail.com
Direct Phone / WhatsApp: +91 9587402423
Address: HN 8, Nearby Nursing College Jhalawar, Gopal Pura, Jhalrapatan, Jhalawar, Rajasthan – 326001
Platform Developed & Marketed By: SBM DIGITAL SOLUTIONS (Phone: 9587402423)